Account Management

Timeline

May 2022-Sept 2022

Team

Driver Growth Team

Role

Product Designer

I’ve Got Time

Let Me Skim

The Problem:

Previously, users had seperate accounts, no connections, had to reach out manually to product success specialist to organize sub users from the backend.

A Q2 2021 Driver Report captures that a majority of drivers are familiar with LR, but only 53% of drivers are satisfied with the offerings. Beyond adding new rewards, there have been no previous initiatives around communicating the value of LR.

A Q2 2021 Driver Report captures that a majority of drivers are familiar with LR, but only 53% of drivers are satisfied with the offerings. Beyond adding new rewards, there have been no previous initiatives around communicating the value of LR.

A Q2 2021 Driver Report captures that a majority of drivers are familiar with LR, but only 53% of drivers are satisfied with the offerings. Beyond adding new rewards, there have been no previous initiatives around communicating the value of LR.

The Goal:

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app. To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

The Research:

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app. To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

welcome to my page

Brave Browser

@dvdwinden

I've built pretty handy sites powered by Craft or WordPress in the past, but seeing @framer tackle CMS stuff so effortlessly is mind-boggling

Mani

@BeingMani97

The scroll variant in @framer hits differently. Never imaged that making some complex things would be easy with that. Everyday i learn something new with Framer.

Uber

@DannPetty

I learned how to build a website in @Framer! My goal was to learn the basic tools in about 20 minutes a day last week. Nothing fancy. No special design. Just random elements that's responsive. If I can do it, so can you!

Davo

@pixelbeat

A quick word about @framer. Framer is forever changing the experience of designing for the web. Forget about a design tool. Once you get the basics, you're not on a design tool anymore. You're creating your product/story in the medium itself. As friendly & powerful as it is.

Honey Gold

@manojnayak

Visualizing coupon success through graph/"high" status


Showing average savings within time frame

Fekry

FekryAiad

I have been in a @framer rabbit hole for the past 6 hours without even noticing as time goes by — its everything I love in Figma combined with everything I love in Webflow. I am in love.

Research

Is it easy to learn?

Do I need to code?

Research

Is it easy to learn?

Do I need to code?

Research

Is it easy to learn?

Do I need to code?

Here are the main takeways from the analysis:

01 - Showing earnings and displaying metrics

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

01 - Showing earnings and displaying metrics

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

01 - Showing earnings and displaying metrics

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

The Process

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

Original

New

Original

New

Got it

Gas cash back

Access 20+ stations near you

Numbers of stations

Blah Blah

Another Perk

The average driver saves $50

Average driver savings

The Solution

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

Visualizing coupon success through graph/"high" status


Showing average savings within time frame



Visualizing coupon success through graph/"high" status


Showing average savings within time frame



Visualizing coupon success through graph/"high" status


Showing average savings within time frame



Visualizing coupon success through graph/"high" status


Showing average savings within time frame



The Takeaways

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

Prioritize Feedback

Make sure you understand the project scope. My project felt really large in the beginning based on what I was reading. I wasn't completely sure where my designs could or couldn't be implemented. I ended up creating my own doc, breaking down the project further so that I could understand the problem in my own words.

The Takeaways

To establish a framework on how to visualize savings / value both within the Lyft Rewards Home screen and contextually across relevant reward surfaces across the Lyft app

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© 2024 made with ♥ by gloria

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LET'S GET IN TOUCH

© 2024 made with ♥ by gloria

linkedin

email

resume

work

Message me

Message me

LET'S GET IN TOUCH

© 2024 made with ♥ by gloria

linkedin

email

resume

work

Message me

Message me

LET'S GET IN TOUCH

© 2024 made with ♥ by gloria

linkedin

email

resume

work

Message me

Message me